Encyklopedia Administracji Publicznej MW Pivot Skin

PUBLIC VALUE – in microeconomic terms, the value of utility provided to a citizen/customer as a result of spending public funds. The measure of so understood p.v. is the relation of the expected results to expenditures, and the main determinants of its creation are the → efficiency and → effectiveness of the operation. In this approach, the public sector unit creates p.v. if it effectively implements its mission with effective management of public funds. A citizen here is identified with the consumer of public goods (principle of effectiveness) and the taxpayer (principle of efficiency). Beside the concept of p.v. the relation of the expected results to public expenses is defined as the public service value or the value obtained for public expenses (value for money). The notion of p.v. (based on the concept of value management in the private sector) was introduced by Mark H. Moore in his work entitled Creating Public Value from 1995. In broader terms, p.v. is defined in relation to the citizen’s needs analysed using the triad: citizen – owner and partner, citizen – client, citizen – taxpayer. In this approach, the public unit provides value to its citizens if it effectively and efficiently implements its mission and the goals resulting from it, which were developed jointly with its stakeholders, while acting in a transparent, innovative, participatory, lawful and ethical manner and ensuring accountability of the implemented tasks. Dimensions of p.v., in accordance with the above understanding, include: efficiency, effectiveness, transparency, participation, innovation and ability to respond to stakeholders’ expectations, accountability and observance of laws and ethical principles [ T. Strąk ].